Refund & Cancellation Policy

Overview

EaseOfBiz facilitates payments for session bookings, digital products, event tickets, and platform subscriptions. INR payments are processed by Cashfree Payments or PhonePe; international (USD) payments by PayPal. Refund timelines depend on the payment processor and your issuing bank, not on EaseOfBiz.

Session bookings

A session booking is an agreement between a client and a creator; EaseOfBiz is the platform facilitator, not the service provider. Either the buyer or the creator can cancel a booking at any time before the session takes place, directly from Studio → Bookings. Cancelling triggers an automatic full refund of the amount paid — there's no cancellation fee or timing-based deduction. If the creator no-shows a confirmed session, the buyer should cancel to trigger the same full refund; repeat no-show reports are reviewed by our Trust & Safety team under the Code of Conduct.

Either party can propose rescheduling through platform messaging. A mutually agreed reschedule isn't a cancellation and doesn't trigger a refund.

Digital products

Digital products (templates, guides, and similar downloadable content) are generally non-refundable once downloaded, given the nature of digital goods. If you haven't downloaded your purchase, or believe the product was materially different from its description or technically non-functional, contact support@easeofbiz.com with your order reference — refunds for digital products are reviewed case by case by the seller or our support team, not issued automatically.

Event tickets

Event tickets are sold by the creator organising the event; EaseOfBiz is the platform facilitator. If an organiser cancels or postpones an event, contact the organiser through platform messaging or support@easeofbiz.com to arrange a refund. Attendee-initiated cancellations are handled case by case with the organiser — review the event listing before purchasing, since refund availability can vary by event.

Subscriptions (Creator Pro, Brand & Agency)

EaseOfBiz plans are sold as a one-time payment for a fixed period (monthly or yearly) — they don't auto-renew, and we'll email you before the period ends with a link to renew if you choose to. Because nothing renews automatically, there's no recurring charge to cancel. If you believe a plan purchase was made in error, contact support@easeofbiz.com within 7 days of purchase.

Refund processing & timelines

• Refunds are credited to the original payment method used at purchase.
• INR refunds via Cashfree or PhonePe: typically 5–10 business days after approval, depending on your bank or card issuer.
• International (USD) refunds via PayPal: typically 3–5 business days after approval.
• EaseOfBiz doesn't control the timeline your bank or payment provider imposes after we initiate a refund.
• Gateway transaction fees may be deducted from refund amounts as permitted by the respective gateway's terms; we'll disclose any deduction in your refund confirmation.

How to request a refund

Email support@easeofbiz.com with your registered email address, the order or booking reference, and the reason for your request. We aim to respond within 2 business days. If a refund request is denied and you believe it was wrongly denied, you can escalate to legal@easeofbiz.com.